At Bee Bangladesh, your satisfaction and safety are our top priorities. We ensure hygienic, 100% original imported skincare and cosmetics. Please read our return and refund policy carefully before making a purchase:

1. Return Eligibility

✔ Returns accepted only for:
 - Damaged, defective, or faulty products
 - Incorrect items delivered
✔ Products must be unused, unopened, and in their original packaging
✔ Any return request must be reported immediately upon delivery—in front of the delivery agent

2. Non-Returnable Items

• Products that are opened, used, or have tampered packaging

• Sale, promotional, or clearance items

3. Refund Process

• Refunds are only issued for approved returns after product verification

• Refunds will be processed within 7-10 working days of receiving the returned product

• Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong or defective item)

• Refunds are made through the original payment method

4. Exchanges

• Exchanges are available for damaged or faulty products, subject to stock availability

• Requests for exchanges must also be reported immediately in front of the delivery agent

5. Order Cancellation

• Orders can be canceled only if still in “Pending” status before processing begins

• Once processing has started, cancellations will not be accepted

6. How to Initiate a Return or Exchange

Please contact us promptly via:

• Messenger or phone with your order number

• Clear photos of the product and issue
  Our customer service team will review your claim and guide you through the next steps

Notes

• Bee Bangladesh reserves the right to refuse returns or refunds if the above conditions are not met

• We carefully check and package every product to minimize issues

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This policy is designed to meet legal standards in Bangladesh, protect both parties, and promote a smooth experience for your customers while reinforcing trust in Bee Bangladesh’s genuine products.